GovTech Insights

For government leaders and public sector professionals, “accessibility” is no longer a technical detail—it’s the core promise of public service in the digital age. Recent GAO and OIG reports spotlight both impressive gains and persistent pain points in the quest to deliver citizen services online. As digital government becomes the default, how can agencies ensure that every interaction is user-centered, secure, and truly accessible? Digital Service Delivery: Progress Driven by Purpose Digital transformation is reshaping government services nationwide. Agencies are migrating processes online, rebuilding legacy systems, and launching mobile applications at unprecedented pace. The goal: open doors wider for citizens and businesses, while reducing operational friction for frontline staff. GAO

Across every level of government, the pressure to modernize IT systems is growing. Agencies are tasked with digitizing services, enhancing cybersecurity, and meeting compliance standards—all while facing tight budgets, aging infrastructure, and lean technical staff. The challenge isn’t desire. It’s execution. The question for many government leaders isn’t “Should we modernize?” It’s “How can we do it securely, affordably, and without disrupting essential services?” The Digital Mandate Is Here From executive orders to agency-specific digital roadmaps, modernization is no longer optional—it’s mission-critical. Whether it’s improving citizen access to services, reducing paper-heavy processes, or defending against cyber threats, public sector organizations need solutions that meet security and compliance needs from day

Artificial intelligence is reshaping how governments operate, from service delivery to national defense. As AI becomes more integral to public sector functions, tech companies are increasing their presence in Washington, D.C., aiming to influence policies that affect their interests. This growing involvement has significant implications for government agencies and officials responsible for innovation, procurement, and regulation. The Surge in AI Lobbying: Leading AI firms such as OpenAI, Anthropic, and Scale AI are intensifying their lobbying efforts in the nation’s capital. These companies are seeking federal contracts and advocating for national AI regulations that would supersede state-level rules. Their goal is to establish a unified regulatory framework that facilitates innovation and

In 2025, quantum technology is stepping out of the lab and into the realm of government innovation. With the United Nations declaring this year the International Year of Quantum Science and Technology, and U.S. lawmakers introducing the Quantum Sandbox for Near-Term Applications Act, public sector leaders are recognizing the urgent need to understand and prepare for quantum’s impact on national security, data protection, and infrastructure resilience. What’s Driving the Quantum Moment? 1. The UN’s Global Spotlight The UN’s declaration of 2025 as the International Year of Quantum Science and Technology marks the 100th anniversary of quantum mechanics. This initiative aims to raise global awareness of quantum science’s importance and applications,

Not long ago, I met a colleague wearing what looked like ordinary sunglasses. As we chatted, I noticed a small LED light flicker on the frame. He was wearing Meta’s Ray-Ban smart glasses, which can record video and audio. It struck me: in our increasingly connected world, the line between public and private is blurring. AI-powered wearables are becoming ubiquitous, silently capturing data—not just about us, but about everyone around us. The Rise of AI Wearables AI wearables like the Bee Pioneer bracelet, Limitless Pendant, and Plaud NotePin are designed to enhance our lives by recording conversations, summarizing meetings, and providing reminders. These devices process spoken data in real-time, offering